Front Desk Receptionist & Customer Service

-Manage daily front office operations, ensuring customer service satisfaction.

-Ensure that reservation hotline is attended to at all times to meet daily business needs.

-Respond to reservation request from residents, agency agents, and referral networks made through various communication platforms.

-Responsible for creating, updating and maintaining reservation records promptly in accordance with quest’s booking confirmation.

-Processing check ins and outs

-Confirming bookings, assigning rooms, issuing and activation room key / card.

-Handling car park management.

-Track room availability and help develop forecast for room revenue and occupancy.

-Work closely with Building Manager in preparing the pre-registration activities and process advance reservation deposits.

-Coordinate with Housekeeping to inspect and track readiness of rooms for check in.

-Coordinate with Technicians to inspect any MEP issues raise up by the residents or management.

-Communicating house rules to residents.

-Processing payments, and submitting daily cash float reports to management.

-Process daily reports on the number of arrivals. departures, identify any special request and reporting of incidents to Building Manager.

-Issue notices to residents who is late in monthly rental payments.

-Preferably 3-5 years of work experience as Front Desk

-Proficient in hotel booking system and MS Office.

-Able to workindependently and in a team.

-Good written and oralcommunication skills.

-Pleasant personality andappearance.

-Keen learner and able tomulti task.

-Able to work flexiblehours.

-Experience in Hotels /Serviced Apartments will be an added advantage.